Frequently Asked Questions


Please check this information before writing your message because 90% of the questions you have will be answered here. So you don't have to wait for us to answer:

 Where is my order?

You can track your order by pressing the following button and indicating your shipment number.


>Track Order<

Please note that the delivery time is 15-25 for most countries. We are committed to making 100% deliveries of orders. If there is any incidence in your shipment, we will send a new unit. Every day a member of our team checks all shipments for possible incidents, so we are taking care of it.
Check the delivery policy here.


 MÏLWATCH: instructions for use

If you have any questions about how to use your watch, please consult the instructions on this page:


>See instructions<


 MÏLWATCH: Additional data

- It does work with Huawei, Samsung, iPhone and Xiaomi
- The length of the strap is 18 cm
- The watch is nickel-free
- It is water resistant, but we recommend not to immerse it for a long time, not to do it in warm/hot water and not to shower with it.


 Request a refund

You can request a return or report a damaged or wrong product by clicking on the button below.



 Request an invoice

If you need an invoice for your purchase, please complete the following form:

 Contact options

You can contact us using this form or by writing an email to


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