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    Return policy

      

    RETURNS:

     
    Deadline: 14 days from the day after you receive it (we will review the tracking of your shipment)

    Requirements:
    • The product must not have been used. We will ask you for photos to justify this.
    • You must keep all protective plastic in perfect condition. We will ask you for photos showing the condition of the protective plastic.
    • You must keep the envelope with the delivery details visible to show that you are returning the product we have sent you. We will ask you to send a photo of the product.
    • You must keep the bag or box of the product with all its contents. If something is missing or damaged we will deduct 10% of your refund or equivalent amount to repair the damage or missing.

    Process:
    1. Fill in the form below.
    2. We will receive your information and photos and will approve it if you meet all the above requirements.
    3. We will email you the address to which you should send the product back. The customer is responsible for the return shipping costs. We recommend that you use the same shipping company that delivered the product to you to avoid problems. You must contract a shipment with a tracking code to be able to complain to the transport company if it is lost or damaged during shipping.
    4. The refund will be made by the same means as the payment. Payment by credit card takes 5-10 days for the bank to re-credit your account. Paypal and Sofort, 3-5 days.

    Request a refund:
    To request a refund, please fill in this form:

     
     

    DAMAGED OR WRONG PRODUCT:

      
    Deadline:
    • For products that arrive broken or wrong: 48 hours since you received it (we will check the tracking of your shipment)
    • For products that break down later, our technical team will analyse whether it is a product defect or caused by misuse.

    Requirements:
    • Product that arrives broken or damaged: We need you to send a photo showing the damaged or wrong product on top of the shipping envelope, showing your delivery address and the number of the shipment.
    • For products that are damaged afterwards: we need you to send photos or videos that show the defect.

    Process:
    1. Fill in the form below.
    2. We will receive your information, photographs and video, and will be approved if you meet all the above requirements.
    3. If you meet all the requirements we will send a new unit of the product. No refund applies.

    Report a damaged or wrong product:
    To notify a damaged or wrong product, please fill in this form:

      

      

    EXCLUSIONS FOR RETURN:

      
    No returns are allowed:
    • Used products
      
    The following products cannot be returned, even if they have not been used:
    • Personal hygiene products
    • Products for personal use such as headphones or stimulators that are attached to the skin.
    • Products bought on sale
    • Items purchased with a discount coupon are final sale and cannot be returned or exchanged.

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